Shipping & Delivery Policy

1. Where we deliver

We deliver across India. Serviceability is checked against your PIN code at checkout — if we cannot reach an address, you will be told before you pay rather than after.

We do not currently ship internationally.

2. Dispatch time

• Orders are processed on working days (Monday to Saturday, excluding public holidays).
• Orders confirmed before 2 PM are usually dispatched the same working day; later orders go out the next working day.
• During sales or festival periods dispatch can take an extra day or two. We will say so on the site when that is the case.
• If an item turns out to be unavailable after you have ordered, we contact you within one working day to offer a replacement or a full refund.

3. Delivery time

Once dispatched, parcels typically arrive within:

• Metro cities — 2 to 4 working days
• Other cities and towns — 4 to 7 working days
• Remote and rural PIN codes — 7 to 10 working days

These are courier estimates, not guarantees. Weather, strikes, local restrictions and regional holidays can delay a parcel, and those are outside our control. The estimate shown at checkout for your specific PIN code is the most accurate one we have.

4. Delivery charges

The delivery charge for your order is calculated at checkout from your PIN code and the weight of the parcel, and is shown in full before you pay. There are no charges added afterwards.

Orders above a threshold are delivered free; where that applies, your cart will tell you how much more to add to qualify. Cash on delivery, where offered, may carry a separate handling fee, which is also shown before you confirm.

5. Tracking your order

• You receive an email when your order is confirmed and again when it is dispatched.
• The dispatch email carries the courier name and tracking number.
• You can see the current status at any time under My Orders.
• Tracking can take up to 24 hours to show movement after dispatch. That is normal and does not mean the parcel is lost.

6. Delivery attempts

Couriers normally attempt delivery up to three times. Please make sure the phone number on your order is reachable — most failed deliveries are simply an unanswered call.

If all attempts fail the parcel returns to us. We will contact you to arrange a redelivery, which may carry a further delivery charge, or to issue a refund of the product value.

7. Checking your parcel

Please check the parcel when it arrives. If the outer packaging is clearly damaged or tampered with, refuse the delivery and tell us the same day — a refused parcel is far easier for us to resolve than an accepted one.

If you only notice damage after opening, photograph the product and the packaging and email us within 7 days. See our Cancellation & Refund Policy.

8. Incorrect addresses

We deliver to the address you give us. If it is wrong or incomplete, tell us immediately — before dispatch we can usually correct it at no cost. Once dispatched, a redirection may not be possible, and a parcel returned because the address was wrong may attract a redelivery charge.

9. Storing what you receive

Keep supplements in a cool, dry place away from direct sunlight, and follow any specific instruction on the label. In hot weather, please collect your parcel promptly rather than leaving it in a vehicle or in the sun.